Refund of M.S.A. to incorrect account

I cancelled my Discovery Health membership at the end of January 2020 as I was retrenched and could no longer afford the medical aid. I queried what would happen to the M.S.A shortly after that and was advised that it would be refunded in June this year, in fact on the 14th of June.

From around the 4th of June I have been in contact with Discovery either via e mail or telephone with explicit instructions that the refund cannot be made to the account on file but to a new account. I had to fill in and sign forms for such a request. This form has been up and down 3 or 4 times and eventually today 29 June 2020, I received confirmation that the account details have eventually been updated.

I contacted your call centre to query when will the refund be made only to be told that it was done on the 13th of June BUT to the account that was on file, the one I explicitly requested NOT to be refunded to.

I do not have access to that account, hence the request to change the account number?

Absolutely appalling