EN
Esmaralda N
1 reviews | Active since Jan 2011
04 Apr 2015, 13:46
Refund of fitness devices really worth all hassle?
I purchased a fitness device on 5 March 2015 from one of Discovery's partners Dischem.<br> Now that I want to claim the R750 refund, I need to go back to Dischem store and stand in ques in order to obtain nappi code,icd code and what not else.<br> <br> I do not understand that this information is not provided from the stat by Dischem and why not Discovery can get this from Dischem\partner".<br> <br> Then I ask myself is it all relly worth the hassle?bad service from Discovery not initially informing on all the info requirements. Actually no service as I need to do their job!!"""
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Discovery Health's replyOfficial
08 Apr 2015, 18:12Hello E Naude,
Thank you for your comment.
As discussed claims submitted to the Scheme do require certain information to be processed. The following information must reflect on the claim:
o Your membership number
o Patient's name
o Healthcare provider's name
o Healthcare provider's practice number
o Account number
o Treatment date
o Tariff/Procedure/NAPPI codes
o Amount claimed
o Diagnostic code (ICD-10 code per line billed).
I requested the claim from the pharmacy and confirmed that the claim is now processed and I confirmed the details of the claim telephonically.
Thank you for allowing me to assist you with your query.
Kind regards
Jashvir
Thank you for your comment.
As discussed claims submitted to the Scheme do require certain information to be processed. The following information must reflect on the claim:
o Your membership number
o Patient's name
o Healthcare provider's name
o Healthcare provider's practice number
o Account number
o Treatment date
o Tariff/Procedure/NAPPI codes
o Amount claimed
o Diagnostic code (ICD-10 code per line billed).
I requested the claim from the pharmacy and confirmed that the claim is now processed and I confirmed the details of the claim telephonically.
Thank you for allowing me to assist you with your query.
Kind regards
Jashvir
Discovery Health's reply08 Apr 2015, 18:12
Official
Hello E Naude,
Thank you for your comment.
As discussed claims submitted to the Scheme do require certain information to be processed. The following information must reflect on the claim:
o Your membership number
o Patient's name
o Healthcare provider's name
o Healthcare provider's practice number
o Account number
o Treatment date
o Tariff/Procedure/NAPPI codes
o Amount claimed
o Diagnostic code (ICD-10 code per line billed).
I requested the claim from the pharmacy and confirmed that the claim is now processed and I confirmed the details of the claim telephonically.
Thank you for allowing me to assist you with your query.
Kind regards
Jashvir
Thank you for your comment.
As discussed claims submitted to the Scheme do require certain information to be processed. The following information must reflect on the claim:
o Your membership number
o Patient's name
o Healthcare provider's name
o Healthcare provider's practice number
o Account number
o Treatment date
o Tariff/Procedure/NAPPI codes
o Amount claimed
o Diagnostic code (ICD-10 code per line billed).
I requested the claim from the pharmacy and confirmed that the claim is now processed and I confirmed the details of the claim telephonically.
Thank you for allowing me to assist you with your query.
Kind regards
Jashvir