Refund not paid

To whom it may concern. It truly sad that as your customers we constantly need to resort to bringing our queries here to have an hope of getting attention. I have cancelled my medical aid membership on 30th November 2018 and the last payment was made end of that month. In December my employer mistakenly made a medical aid deduction and paid it over to Discover. I queried this with my employers medical aid administrator and she sent a request for refund to Sharmla Govender on the 13th of December 2018. I was assured the refund would be paid in couple of days but to date I am still waiting for my refund. I called Discover call centre today to follow up and I was told this query need to be followed up by my administrator, unfortunately she is not around until next week. This is really not fair, I have to struggle to prepare for my kids back to school just because someone is sitting with my refund request. Can someone please assist with this. Regards Sikholiwe Ntanda