Refund my money - ******* communication and application not active since 1/07/2021

Go and listen to all the recordings that I had with your sales consultant Aviwe Booi and the financial person who advised my partner. The level of service I'm getting is shocking. Your sales consultant said they will refund me money once it reflects in the discovery account, so I'm not sure how long or what is wrong with discovery bank, because I did my 3500 payment on 2 August 2021 and no refund yet. If you cant fix my membership with my partners. Refund me all my money and let me go to another service provider, who will be keen to assist me with m medical aid. I started my application on 1/07/2021 and its the 18/08/2021 and ever since I did the R10500 Aviwe and the financial person, it seems like the call center agents or consultants have no idea what is happening to my classic saver medical aid and can only see my old medical aid scheme.

I/We cant even go see a doctor because discovery takes 1 month and 18 days to fix/activate my account. If you cant help or don't want me involved with discovery. refund me all the money paid and debited because I kept my commitment and discovery failed many times.

Good day

Lastweek I spoke to a manager in regards to fixing my medical aid with my partner. He advised to downgrade to an essential saver to avoid waiting and any inconveniences.

However my partner went to see a doctor and was unfortunately admitted for an emergency checkup and that's where some things were found.

Today I get a call from the hospital that Discovery is pending authorization because my partner is new to discovery. How is she new and why are we back to square one

I have not even recieved my refund, which I was told was paid and nothing is reflecting in my account.

It's not nice to always come to hello Peter but like really the services is shocking. We didn't plan for my partner to get admitted. She had server stomach pains and after the doctors appointment, she was advised to be admitted.