BK
Boniface K
1 reviews | Active since Oct 2014
22 Jun 2023, 12:33
Refund held back for no reason
Was a member of discovery health, I left when I changed my employer, they owe me a refund since I had an amount not used up on my savings but since it's almost 4 months they ignore my request for a refund... I've logged so many cases and spoken to many support agents from discovery health but none of their promises are kept. A request for a refund takes between 5 to 7 days to be concluded but I'm on day 10 and none of them are assisting in processing my request, I just get ignored.
Helpful (0)
Replies (5)0
Replies (5)
Discovery Health's replyOfficial
22 Jun 2023, 13:05Dear Boniface N
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
Discovery Health's reply22 Jun 2023, 13:05
Official
Dear Boniface N
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
BK
Boniface K's updateReviewer Update
22 Jun 2023, 13:55Thank you for attending to this, may I please request feedback today. The last agent (can't recall his name) that called me last week Thursday assured me that he will personally look into having the request finalised but he never called again... Mind you, I logged the request on the 7th of June and we're already on the 22nd but still no conclusion. This is really upsetting and making me think some people get preferential treatment based on something (colour or whatever).
BK
Boniface K's update22 Jun 2023, 13:55
Reviewer Update
Thank you for attending to this, may I please request feedback today. The last agent (can't recall his name) that called me last week Thursday assured me that he will personally look into having the request finalised but he never called again... Mind you, I logged the request on the 7th of June and we're already on the 22nd but still no conclusion. This is really upsetting and making me think some people get preferential treatment based on something (colour or whatever).
Discovery Health's replyOfficial
22 Jun 2023, 14:08Dear Boniface N
We have been in touch with you to answer your comments.
Regards Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards Discovery Health Servicing Team
Discovery Health's reply22 Jun 2023, 14:08
Official
Dear Boniface N
We have been in touch with you to answer your comments.
Regards Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards Discovery Health Servicing Team
BK
Boniface K's updateReviewer Update
22 Jun 2023, 14:09Thank you for the assistance, appreciated 👍
BK
Boniface K's update22 Jun 2023, 14:09
Reviewer Update
Thank you for the assistance, appreciated 👍
Discovery Health's replyOfficial
23 Jun 2023, 12:22Dear Boniface N
Thank you for the excellent feedback.
RegardsDiscovery Health Servicing Team
Thank you for the excellent feedback.
RegardsDiscovery Health Servicing Team
Discovery Health's reply23 Jun 2023, 12:22
Official
Dear Boniface N
Thank you for the excellent feedback.
RegardsDiscovery Health Servicing Team
Thank you for the excellent feedback.
RegardsDiscovery Health Servicing Team