Refund for a month

Item: Discovery Health
Rating: 1
Author: Zanele M

It’s literally a month now of me waiting for my refund stories keep changing I’ve wasted so much airtime calling you guys.some of your call centre staff don’t even know what’s going on.I always have to call for an update.. Now I’m forced to take this further and also need to be reimbursed for the money I spent buying airtime I spent over R500 trying to get hold of you guys

Helpful (0)

Replies (3)

Discovery Health's replyOfficial

22 Feb 2024, 10:59

Dear Zanele M

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team

Discovery Health's reply22 Feb 2024, 10:59

Official

Dear Zanele M

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team

Zanele M's updateReviewer Update

22 Feb 2024, 11:24

That’s what you always say and your call centre agents just put me on hold for a long then hang up..you guys need to do better..I’m so sick of you guys

Zanele M's update22 Feb 2024, 11:24

Reviewer Update

That’s what you always say and your call centre agents just put me on hold for a long then hang up..you guys need to do better..I’m so sick of you guys

Discovery Health's replyOfficial

23 Feb 2024, 15:03

Dear Zanele M

We have been in touch with you to answer your comments.
Regards Discovery Health Servicing Team

Discovery Health's reply23 Feb 2024, 15:03

Official

Dear Zanele M

We have been in touch with you to answer your comments.
Regards Discovery Health Servicing Team