REFUND DUE FOR INCORRECT VITALITY DEBIT ORDER

Item: Discovery Health
Rating: 1
Author: Roxanne C

My bank account has been debited AGAIN with R340.00, which is incorrect as I'm still in a free trial period.

Therefore, I should not be charged a membership fee for August, September and October 2020.

I have sent numerous e-mails and made many phone calls but have still not received my refund or any feedback.

References are *** and ***.

Please urgently refund my bank account with the R340.00

Thank you.

Helpful (0)

Replies (4)

Discovery Health's replyOfficial

09 Oct 2020, 09:41

Dear Roxanne We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. Regards Discovery Health Servicing Team

Discovery Health's reply09 Oct 2020, 09:41

Official

Dear Roxanne We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. Regards Discovery Health Servicing Team

Roxanne C's updateReviewer Update

12 Oct 2020, 08:24

Hi,

it is now day 12 and I still haven't received my refund.

The service is disgusting!

Please refund my bank account TODAY!

Thank you.

Roxanne C's update12 Oct 2020, 08:24

Reviewer Update

Hi,

it is now day 12 and I still haven't received my refund.

The service is disgusting!

Please refund my bank account TODAY!

Thank you.

Discovery Health's replyOfficial

13 Oct 2020, 15:48

Dear Roxanne
Please check your emails for final feedback from us. Regards
Discovery Health Servicing Team

Discovery Health's reply13 Oct 2020, 15:48

Official

Dear Roxanne
Please check your emails for final feedback from us. Regards
Discovery Health Servicing Team

Roxanne C's updateReviewer Update

13 Oct 2020, 16:44

I have just checked my e-mails and there is no feedback from you.

Roxanne C's update13 Oct 2020, 16:44

Reviewer Update

I have just checked my e-mails and there is no feedback from you.