Refund due

I have been contacting Discovery call centre since the 22/12/2017 to enquire firstly about a refund that was due and secondly about money that was taken off my MSA incorrectly. As at today's date, neither of these issues have been resolved but instead, the Discovery consultants will "make up" stories to keep the customer off their case for 3 days at a time.

I was also contacted by the KZN executive office but still these queries remain unresolved. How difficult is it to track issues and resolve them??

Seriously not happy with this!!!