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Mahlatsi M

1 reviews | Active since Aug 2015

22 Jul 2016, 08:16

Refund- disgusting service

<p>good day,</p> <p> </p> <p>i am struggling to get the refund i paid at click even though Discovery confirmed that i must pay and they will refund me. they need new thing every time i need feedback. they instead paid clicks which i paid, so both of us paid clicks and according to Discovery there nothing wrong with that. i have been sending claims since 17 May 2016 and every time they tell me 2 -3 days. i am not going for 3 months. they should have neen transparent with me and tell me is for 2 - 3 months.</p> <p> </p> <p>they are so shameless, all they need is money from our pockets. they deducting R2800 but to give me my R251 refund is a mission. i need my money. i once told myself that they can keep it but NO; thats my kids's ice dream money. </p> <p>PAY BACK MY MONEY</p> <p> </p> <p>Mahlatsi </p>

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Replies (2)
Discovery Health
Discovery Health's reply22 Jul 2016, 09:08
Official

Hi Orifha2005

We’re sorry to hear you’re dissatisfied. Please give us a chance to look into your query and we’ll be in touch soon.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply26 Jul 2016, 12:24
Official

Hi Orifha2005

We have tried contacting you to assist with your query, however we were unable to reach you. We have sent you an email with further information. You’re welcome to contact us directly or respond on the email so we may help resolve your concerns .

Regards
Discovery Health Servicing Team