Refund claim

I am very disappointed in Discovery's poor and pathetic service. Discovery paid my refund amount into a closed bank account without confirming the bank details first and now they say it's my responsibility to sort it out with the bank and if they have to sort it out I have to pay a R320 recon fee. Very disappointed in the poor service, I spoke to Wafika, Sebathle,Alli, Nolukhanya & Nandi, I am still waiting on feedback from all these consultants regarding this matter. No feedback since. Please get people to work for Discovery that WANTS to work. It's sad to know we the clients pay these peoples salaries and they don't know how to assist a client. I spend R200 airtime, took time off at work and wasted petrol to get all necessary proof for discovery regarding the closed bank account as they requested but the matter is still not resolved. I need urgent closure on this matter.