JS
Jai S

1 reviews | Active since Mar 2012

18 Jul 2017, 09:37

Refund been nightmare

<p> I purchased the medicine from Clicks and discovery system was down to process the claim and thus had to pay cash. After which i send them the copy of the receipt and they rejected saying that the copy is unclear five (5) times (from my side i can see it very clear). i made calls number of time in which i had to be on the call for very long then was referred to the manager who was not available and was promised that he/she will contact which never happened. Now they only pain half of the claim. I have no time and money to waste. Please help</p> <p> </p>

0
Replies (5)
Discovery Health
Discovery Health's reply18 Jul 2017, 11:39
Official

Dear engineerjpsingh

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply19 Jul 2017, 13:18
Official

Dear engineerjpsingh

We have sent you feedback via email.

Regards
Discovery Health Servicing Team

JS
Jai S's update24 Jul 2017, 15:28
Reviewer Update

Hi

Your feedback is the same as prior to the complaint which is unacceptable. It clearly shows that Discovery does not care about their customers as they have not yet contacted me (requested in the response to the above feedback) to discuss the matter. I suppose you do not value my business and therefore i would definitely cancel the membership with you and get Bonitas instead. You can keep showing your arrogance to other client.

JS
Jai S's update24 Jul 2017, 15:29
Reviewer Update

Hi

Your feedback is the same as prior to the complaint which is unacceptable. It clearly shows that Discovery does not care about their customers as they have not yet contacted me (requested in the response to the above feedback) to discuss the matter. I suppose you do not value my business and therefore i would definitely cancel the membership with you and get Bonitas instead. You can keep showing your arrogance to other client.

Discovery Health
Discovery Health's reply24 Jul 2017, 16:41
Official

Dear engineerjpsingh

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team