1 reviews | Active since Mar 2017

13 Mar 2017, 13:17

Refund

<p>Hi there I am so terrible dissaipointing the services I have received from Discovery. </p> <p>I have contact Discovery several occasions to continue with an Medical aid fil in the necessay documentatios and send it off thru them. Yes only communicaiton I received is an reference number. </p> <p>Finally after two weeks I contact them which they telling me they have not received the necessay documentation or couldnt see it which I know I have done the necessary. Never the less I have cancelled to continue with Medical. Now I ask for a refund and also send the necessary documentations again today I have received another e-mail today that there is missing documenations. Please be in mind I have made the payment in Decebemer 2016. </p> <p> </p> <p>Once again I will received the same e-mail again asking for the same documentations. </p> <p> </p> <p>The way I am feelling they can have the refund because it will how long to refund the money</p> <p> </p> <p>Very Dissapointing That such a big company can have such a lack of services. </p> <p> </p> <p>Regards </p> <p>Reginia Bianchi </p>

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Replies (2)
Discovery Health
Discovery Health's reply13 Mar 2017, 13:38
Official

Dear reginia-bianchi

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply15 Mar 2017, 10:54
Official

Dear reginia-bianchi

We have been in touch with you to answer your comment.

Regards
Discovery Health Servicing Team