Refund!!!!!!

<p>My membership was cancelled and I was promised a refund within 10 working days. On 21st Feb my membership was terminated. I spoke to Samantha in the risk review department. She sent me an email saying I would get my premiums back minus the claims. I asked her how long would it take for the money to reflect back into my account, she said 7-10working days, that means that my money had to take back in my account on Tuesday 7th March. My mother went to Century City branch and was advised the money will definitely be in by Thursday or Friday. Today is Saturday and still no money in my account. I work in Customer Service and this service is ridiculous! When you promise a client something,you make sure it's done. I expect my money in my account my Monday 13th March.</p>