*** - Nine day wait!!!

I logged a claim with Discovery claims department. No response from them apart from the automated response. When I call to follow up I am told the claim is not captured and I should resubmit the claim and it takes 3 working days. Then I did, It's now past 7 days and I called again today at 11:00 ( Call reference ***). I am told it's not been captured and nothing can be done. They will follow up and get back to me next week Tuesday. Another 3 days. The consultant at some point even said my email is blank until I insisted it's not. Then she found the attachment. This means it's past 9 days of waiting for the claim to be processed. My lack of understanding comes from, waiting for over 3 days that I have been promised and the lack of communication in why there's a delay. I expect discovery to sort this out ASAP and get my claim processed and paid this week. The level of incompitence is shocking. Im so disappointed.