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Diolete S

1 reviews | Active since Mar 2021

22 Jan 2026, 17:13

Reducing my benefits

Discovery Health

Utterly disappointed. My plan has not changed but yet you reducing and taking away benefits that I had previously and increasing my premium contributions.

The prexum plus 10mg - which no substitution is available for, now means I have to try new medication. It’s disgusting that the new script I am going on is not paid in full under chronic. Furthermore my estrogen which I have been on for years, and is a chronic condition, you also don’t pay under chronic. Seeking another medical aid - Fed up!

0
Replies (4)
Discovery Health
Discovery Health's reply23 Jan 2026, 06:30
Official
Dear Diolete D

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards Discovery Health Servicing Team
Discovery Health
Discovery Health's reply30 Jan 2026, 19:00
Official
Dear Diolete S

Please check your emails for final feedback from us.

Regards
Discovery Health Servicing Team

DS
Diolete S's update16 Feb 2026, 22:21
Reviewer Update
Discovery Health after much aggravation and unnecessary fighting and communications, I do wish to thank you for your explanations and eventually approving my chronic medication taking my history into account. Where it’s due I praise and Thank you! It’s a pity that customers have to first be unhappy ☹️ and complain before matters are resolved. Most appreciative
Discovery Health
Discovery Health's reply18 Feb 2026, 12:28
Official
Dear Diolete S

Thank you for taking time to give us your feedback. 
   
Regards Discovery Health Servicing Team