Really unsatisfied over the " 12 month" waiting period for prescribed minimum benefits

I moved over to discovery in January from my previous medical aid hoping for better service. I was shocked to find that my doctors application for pmb's was declined. I was even more horrified that I was under a 12 month waiting period. Now for someone who needs on-going and critical treatment , I find this unacceptable .What must I do , pay in cash above what I am paying you guys monthly?

Furthermore I discovered that there had been a mishap with my application. I have had UNBROKEN COVER on four separate medical aid's since late 2014. Somewhere , somehow someone was too lazy or too inefficient to do their job which has left me and my health practitioner in this mess.

I would like this resolved and sorted out as soon as possible or I am taking my business elsewhere!