really, really Bad service from Vitality!

I have been battling with Vitality to get my Health Food benefit payment for July 2020 paid. i have been on the phone with tens of their call centre reps and each one of them confirms that there is an amount of R900+ due to me and they log an email. the idiots that review the emails though always write back and say I have already been paid R341. This is an amount that was paid for a completely different and unrelated reason!! they then close the call as resolved only so that i start the query all over again with the exact same result. Why the hell can't someone pick up the phone and ask me before the close the ****** call??? Why can't 1 rep work on my case until finalized instead of me having to explain myself to a new consultant every week for the last 3 months? What do i have to do to get the money that is legitimately due to me?? do I have to call Adrian Gore himself before someone takes me serious??

For an elite lifestyle rewards program, your service is really, really bad! vitality number ***