Really Poor Service Received - So disappointed

I have only ever received good service from Discovery up until recently. I got a missed call on the 5th Jan 2022 and returned the call, I spoke to a consultant Tasneem Jacobs, she was awesome however it was the PMB department that needed to contact me and she had sent them an email advising them to call me between 9am and 11am the following day, I am still waiting for the call. I must admit that I missed a call from them on the 24th December as well but no message was sent like last week to advise me that anyone tried contacting me.

I again tried to make contact yesterday on your chat platform, I spoke to Lee-Ann, again I was told that someone will call me regarding my issue. NO ONE CALLED!

Now let me just state my issue now, an application was sent through in December for a PMB for my almost 3 year old son, when I called in Dec to query how far they were I was told that it there seems to be an issue with the NDC, I don't understand this issue, my son was seen by his Paed Doc on the 9th Nov 2021 and we were referred to the NDC (NeroDiversity Centre), our first appointment was on 23rd November 2021, our second appointment was on the 8th December 2021 where my son had an ADOS assessment done, he was officially diagnosed on the 10th December 2021, now please tell me how this results in an NDC breakage? I re-joined discovery 1 September 2021 my son was not diagnosed with anything before that neither was it a concern for us until we took him to see his paed for his annual check up in November 2021.

I am utterly disappointed that I have to keep calling in to speak to a consultant and then promised that someone will call me and I have been waiting for days now, my son requires treatment for his condition and it seems that I am only one who is trying to get this resolved.

Really reconsidering my membership with Discovery, never expected this poor service at all.