1 reviews | Active since Mar 2009
Really not impressed
<p>I received a doctors bill from my GP with whom I have been with for 22 years stating the medical aid will not pay as I have no funds. However this is my local GP and should be covered by my extended benefits cover of 6 GP visits a year</p> <p>No where was I ever informed this has changed and even upon consulting with my doctor they were never instructed the practice had to be registered with Premium Plus Network for the Extender Benefit.</p> <p>This I confirmed with my doctor who is a a Discovery Health GP. I am now sitting with two bills of almost R1000.00 that Discovery wont pay (logged a complaint ref: ********** 102) and still awaiting more feedback</p> <p> </p> <p>Seems they now expect me to find a new doctor or one covered with this plus network</p> <p>Firstly why then I have to start from scratch with a new family doctor</p> <p>Secondly why when you paid the practice last year under the benefits plan</p> <p>Thirdly no where was the dr's informed and now that they want to apply Discovery has stated it could take up to a year to get them on</p> <p> </p> <p>THIS IS NOT ACCEPTABLE</p> <p>Why must I pay when no one told me</p> <p>Why must I move doctors</p> <p> </p> <p>Why are you making it so difficult for patients who are ill to sort themselves out</p> <p> </p> <p>This is really not acceptable</p>
Dear coletten
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Dear coletten
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Dear coletten
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Dear coletten
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
