Really frustrating experience with discovery health.

Why does one have to resort to writing a bad review to get something simple remedied?

I had a procedure done on the 17th December 2021. All the necessary pre-authorization was completed and approved without hassle. Getting the necessary pre-authorization was a really pleasant experience. I also requested a global split which was authorized and I knew I would personally be liable for the cosmetic part of the surgery.

And that is where the pleasant experience ends.

After the surgery, the anesthetist incorrectly dated his invoice. This incorrect invoice was submitted and rejected. Only fair as it was incorrect. I spoke to a lady at the call center whom advised me of this mistake, I quickly spoke to the practitioner whom sent the corrected invoice, and resubmitted to the relevant email address. This was acknowledged accordingly with a confirmation reply. The lady on the phone also confirmed that she would follow up why the surgeons claim (although fully approved and authorized) were not refunded. This was over a month ago, no resolve has since come of it.

I then called again this past week and spoke to JP, who assured me it was escalated and he would call me within 3 business days. I am still awaiting his call back. Every part of this procedure was done with all the necessary pre-authorizations in place, and yet there are no refunds paid to me.