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pM
portia M

1 reviews | Active since May 2016

31 May 2016, 08:36

REALLY DISSAPOINTED

<p>i am very dissapointed about the service i received this morning when i called to get authorazation for my MATERNITY BOOKINGS, am 6 months pregnant, ive been using my doctor and the hospital since, so i was so suprised this morning when i called and spoke to THE SPECIALIST BY THE NAME OF DYLAN BHIMIAH he told me i wont be able to deliver my baby there unless i par R6400 unfront, otherwise i will have to find another Gaeno and the hospital, i mean really i have been using the hospital before and they use to pay the claims , he told me that the reason why the were paying is because it was not hospital stay, so imagine in my situation were am i going o find another soonest appointment with a Gaeno cause i am suppose to delivey early Sept, it is not easy to just phone and get appoint, again the new Gaeno wont even understand my history, I AM REALLY DISSAPOINTED, GUYS PLEASE THINK TWICE WHEN DISCOVERY OFFERS YOU THEIR PRODUCTS</p>

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Replies (2)
pM
portia M's update31 May 2016, 08:42
Reviewer Update
after whatever happened when I asked him to sent me the list of the hospital I can use he told me that it will be irrelevant because I said all those he mentioned its far, I am staying in Eastrand and he was mentioning Pretoria , fourways ,Lenasia , Vaal hospital , just imagine that
Discovery Health
Discovery Health's reply01 Jun 2016, 13:59
Official

Dear Portia

Thank you for taking my call and discussing your concerns with me.

Please accept our sincere apologies for the service that you have received in regards to your authorisation request. We have taken every measure to ensure the necessary coaching and training is implemented to correct this going forward.

I will be in contact with you directly to discuss the options available to you regarding your hospital authorisation.

Regards
Sirgree