Ready to move medical aids - discovery terrible service again!!!

I would give 0 stars if I could - I am suppose to be awarded R500 to my personal health fund and 215 discovery points for nominating a gp. I nominated a gp on the 10th of Feb within the required timeframe . Since then I have queries over 6 times and still the r500 and 215 discovery points have not reflected !! All I am told over and over is it’s escalated or it will reflect in a day over and over for over 2 weeks !!! Still no resolution ! This is beyond ridiculous ! And on top of it all of a sudden the r200 in my personal health fund earned through fitness has also disappeared ! This is beyond ridiculous ! No one ever gets back to me when promised - discovery please get this sorted ! How does it take over 2 weeks to resolve this and not getting back to your clients is terrible !!! And not giving correct feedback is also terrible !! I followed your instructions to get these points and funds so uphold what you promise !