Read the Ts and Cs of the useless day-to-day extender benefit

Please tell me why your day-to-day extender benefit makes customers go to a pharmacist or virtual GP first - the problem my partner had would not have been caught by a pharmacist or virtual GP because his doctor had to listen to his heartrate and found the problem. This is a useless benefit, and is in fact not a benefit at all if you require a pharmacist or virtual GP to refer a patient to a physical GP.