MH
Mahomed H
1 reviews | Active since Feb 2011
31 Aug 2026, 09:56
Re: Unresolved CMS 87542 Follow-Up: Outstanding Response and RefundFwd: Clarification Regarding Refund Correspondence Re: Follow-up on Outstanding Refund RequestFwd: Annual PMB Review and Outstanding RefundRe: Subject Request for Resolution Dispute Docume
Good day
Dear Jane
Trust you are well.
Kindly note to date no refund has been received despite having submitted all invoices to discovery as requested several times already.
Kind regards
Very concerned member
Helpful (0)
Replies (3)0
Replies (3)
Discovery Health's replyOfficial
31 Aug 2026, 10:51Dear Mahomed
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's reply31 Aug 2026, 10:51
Official
Dear Mahomed
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's replyOfficial
04 Sept 2026, 18:12Dear Mahomed H
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
Discovery Health's reply04 Sept 2026, 18:12
Official
Dear Mahomed H
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
MH
Mahomed H's updateReviewer Update
06 Sept 2026, 17:32Dear Jane,
Trust you are well.
Please find attached the receipts and claims transaction history, as requested. These documents have also previously been submitted to Presheena Maharaj and Kerstin Kinsey at Discovery.
Despite having submitted clear copies on several occasions, both by Dis-Chem and myself as the patient, I have still not received any refund to date. Furthermore, the alleged refund is not reflected as a credit on my claims transaction history.
This is extremely concerning and raises serious questions regarding the handling and processing of the refund. The continued absence of any refund or corresponding credit, despite the supporting documentation having been submitted repeatedly, is unacceptable and requires urgent clarification.
Kindly investigate this matter and provide a clear explanation as to why the refund has not been received or reflected on the claims transaction history, together with confirmation of when the outstanding refund will be processed.
I look forward to your urgent response and resolution of this matter.
Kind regards,
Very Concerned Patient
M. Hassen
M. Hassen
MH
Mahomed H's update06 Sept 2026, 17:32
Reviewer Update
Dear Jane,
Trust you are well.
Please find attached the receipts and claims transaction history, as requested. These documents have also previously been submitted to Presheena Maharaj and Kerstin Kinsey at Discovery.
Despite having submitted clear copies on several occasions, both by Dis-Chem and myself as the patient, I have still not received any refund to date. Furthermore, the alleged refund is not reflected as a credit on my claims transaction history.
This is extremely concerning and raises serious questions regarding the handling and processing of the refund. The continued absence of any refund or corresponding credit, despite the supporting documentation having been submitted repeatedly, is unacceptable and requires urgent clarification.
Kindly investigate this matter and provide a clear explanation as to why the refund has not been received or reflected on the claims transaction history, together with confirmation of when the outstanding refund will be processed.
I look forward to your urgent response and resolution of this matter.
Kind regards,
Very Concerned Patient
M. Hassen
M. Hassen