Re instatement refusal on private capacity

Dear Hello Peter Team,

I am writing to express my frustration and disappointment with my medical aid provider, Discovery Medical aid, to my shock and dismay regarding their refusal to reinstate my medical aid membership after being a loyal member for 12YEARS.

My membership was cancelled by my employer when I left them the end of June,(90) day period to re instate. but I had been in correspondence with Discovery regarding reinstatement. I had specifically requested reinstatement on my personal capacity, and they acknowledged receipt of my request. However, they now claim that I am not eligible for reinstatement because the waiting period had expired.

I strongly believe that this is unfair, as I had been proactive in communicating with them and had been led to believe that my membership would be reinstated. I have the dates ( 1 sept, 29th Sept and 30th Sept) I spoke to them regarding re instatement and did request for them to tell me what my monthly premium would be if I pay on a personal capacity whereby they could never give me an exact figure. I sent in my documents requested by them on the 29th of this month for reinstatement and when I called the 30th I was told that I’m past my exception date. which clearly show that I had requested reinstatement and that they had acknowledged my request.

I believe that Discovery Medical Aid should honor their commitment to reinstate my membership, as per our correspondence. But seems to me they will rather loose a loyal client than to accommodate them because of miscommunication.