Re-instatement issues...can't speak to a human

Item: Discovery Health
Rating: 1
Author: Christopher H

Trying to re-instate my health insurance. When I call the call centre it asks me for my ID number and when I enter it it states that it' cannot take me forward because my health insurance is cancelled. When I do reach a human they want to put me through to finance and then it asks me for an iD NUMBER again...I want to re-instate my health insurance. Call me after 16:15.

Helpful (0)

Replies (2)

Discovery Health's replyOfficial

12 Dec 2023, 10:18

Dear Christopher H

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards Discovery Health Servicing Team

Discovery Health's reply12 Dec 2023, 10:18

Official

Dear Christopher H

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards Discovery Health Servicing Team

Discovery Health's replyOfficial

13 Dec 2023, 16:27

Dear Christopher H

We emailed you the documents.

Regards Discovery Health Servicing Team

Discovery Health's reply13 Dec 2023, 16:27

Official

Dear Christopher H

We emailed you the documents.

Regards Discovery Health Servicing Team