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Mahomed H

1 reviews | Active since Feb 2011

04 Apr 2026, 02:08

Re: FW: Re CMS87542CMS87542/ Fwd: Decision Letter -MailRef#***#-authorisation number *** neourological..Shortfall on Approved Catheters Supply Scripted for 150 Catherthers unknown shortal suddenly medical aid increase...

Dear Discovery Team

I trust you are well.

Please could you kindly confirm the reason for the shortfall in patient order invoice attached. I do not understand why there is a discrepancy, as full approval was granted by my medical aid for 150 Catherthers per month.

I apologise for any inconvenience caused. I will also follow up with the ombudsman regarding this matter and will revert back to you as soon as possible. Also received a sudden premium increase of R169 whilst the items scripted not been paid up remaining shortfalls each month leaves patient account in arrears with supply of Catherthers invoices unpaid please advise.

Thank you for your assistance.

Kind regards, M. Hassen Very concerned patient

0
Replies (4)
Discovery Health
Discovery Health's reply07 Apr 2026, 06:44
Official
Dear Mahomed H

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards 
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply09 Apr 2026, 15:24
Official
Dear Mahomed H

We’ve contacted you and addressed your concern. 

Regards 
Discovery Health Servicing Team
MH
Mahomed H's update09 Apr 2026, 16:54
Reviewer Update
Good day

Thank you for your response.

Have contacted Karen at Coloplast mentioned Discovery systems are faulty despite the correct scheme rates being app****.

Kind regards

Very concerned patient where PMB invoices reflect shortfall unpaid each month.
Discovery Health
Discovery Health's reply30 Apr 2026, 10:45
Official
Dear Mahomed H 

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team