1 reviews | Active since Jul 2015
Rather go with Discovery's biggest competitor
If I could give minus stars I would. I guess based on their Hellopeter review rating I'm not surprised. My father recently passed away and I paid his medical aid.We are still waiting for the executors letter for the estate. I have sent them the death certificate informing them to stop the debit orders as the person is deceased and obviously no longer needs to be covered by the medical aid. I received an email confirming that the medical aid was withdrawn effective 30 August 2023. Surprise, surprise on the 2nd of October 2023 there goes the discovery medical aid debit order, I don't know who they are deducting the fees for as the person is deceased and I'm pretty sure a dead person does not need medical aid? It has been a nightmare trying to get them to reverse the debit order. I understand I need an executors letter for any queries, but this is not a query. It's informing you a person is dead so stop deducting money for a service you can not provide to that person. It's *****!
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
We have made contact regarding your query.
Regards Discovery Health Servicing Team
We have made contact regarding your query.
Regards Discovery Health Servicing Team
