AP
Avani P

1 reviews | Active since Jul 2016

10 Nov 2016, 16:24

R84K a gets you pathetic service

<p>Just spoke to someone from discovery who told me my above thresh hold benifit will not cover my 6 week old baby's vaccination. I started getting a bit upset when she told me vaccinations are considered COSMETIC. 'COSMETIC?' Seriously? Something as important as vaccinations? When I asked why, she tells me 'I dont know what you want me to say to you!'. I then ask to speak to a supervisor, she cuts the call on me!. This the type of service R7000 a month gets you. out of pocket payment of R1800 for vaccines and pathetic, rude service from discovery. My premium goes up to R8000 in Jan, this is a no brainer, im getting of Discovery. There are so many other med aids out there who will definitely treat us better than these useless idiots. </p>

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Replies (2)
Discovery Health
Discovery Health's reply11 Nov 2016, 10:43
Official

Dear Ap24

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply14 Nov 2016, 10:32
Official

Dear Ap24

We’ve just sent you final feedback by email.

Please contact us if you have any other queries.

Regards
Discovery Health Servicing Team