MO
Mmea O

1 reviews | Active since Nov 2017

28 Nov 2017, 11:28

R6600 pm and discovery won't pay for a hospitalisation!Discovery Executive plan a *******. Stay away.

I got involuntarily hospitalised last year at Rand clinic after an episode due to a serious mental illness. After I got discharged and trying to get back on my feet, I was bombarded by e-mails and calls from the hospital stating that my medical aid refuse to settle the whole amount for my stay, incuding some of the brain scans that were taken there. I called the medical aid and the answer I got was 'thats all we pay for', as if i am asking them to pay for some cosmetic procedure. It states on your executive plan that you cover unlimited private hospitalisation at any hospital. I am beyond dissapointed. Now I have to pay the R5000 shortfall needed by the hospital. I thought because i was paying such a huge amount i'd get the best service. Clearly not. I need to look for another medical aid.

0
Replies (3)
Discovery Health
Discovery Health's reply28 Nov 2017, 11:50
Official

Dear mmea-orifuna

We’re sorry to hear that you are dissatisfied. We’ll investigate your concerns and contact you again once we have completed the investigation.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply30 Nov 2017, 12:09
Official

Dear mmea-orifuna

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

MO
Mmea O's update04 Dec 2017, 11:31
Reviewer Update
I am happy with the way Discovery resolved my query. It was a mistake and they paid for everything. Thank you.