R5000 debited (double amount)

This is on behalf of my elderly grandmother who was poorly debited twice this month from her account, she tried calling from Australia as she is there visiting family at the moment. <br> <br> This is unacceptable and she has had endless problems with discovery health since her husband passed away no one has been able to her assist her with correct payments.<br> <br> Please email me for policy number, ID number and further information so this may be sorted out and refunded or credited immediately!<br> <br> yajnagold @ [URL Removed]