LJ
Lisa J
1 reviews | Active since Dec 2023
29 Dec 2023, 14:01
R1489 to R3354 premium overnight??
Has Discovery gone insane!? I am on the lowest Discovery plan and received a WhatsApp this morning to say that my contribution is going up on Tuesday from R1489 to R3354. That is more than I have had in my account in years!
I loaded R50's airtime on my phone to call Discovery, and after 32 minutes of holding and no one answering, my airtime was finished, and I can not afford to buy more airtime at this time.
I wanted to use the WhatsApp facility to talk to someone at Discovery, but I can not log into my Discovery account and I can not sign up to use the WhatsApp facility because the OTP is being sent to an old number I had years ago, even though they sent the WhatsApp about the increase to my current phone this morning.
I am not employed and have been getting assistance from a family member to pay my monthly contribution, and there is no way they can pay R3354, as there is hardly enough money left for basic necessities as it is!
I would like this to be sorted out ASAP. How can a company increase premiums by more than double overnight and then not be contactable??
Helpful (0)
Replies (7)0
Replies (7)LJ
Lisa J's updateReviewer Update
30 Dec 2023, 14:36I managed to guess the password I signed up with on the Discovery website years ago and was able to log in, but now I still can not correct anything on the site because the OTP to do so is going to a number that has been out of service for years.
Now I see that Discovery has changed my income bracket to me apparently earning more than R15 000.00 a month without my knowledge and that this is the reason they want me to pay this exorbitant new amount! Please fix this. Whichever company you are using to do your "independent checks", who told you that I have R15000+ per month going into my account, is *****ulent.
I can send you bank statements proving what goes into my account, but what UIF certificate am I supposed to submit to prove that I am not employed, since I am not on UIF? I can not even submit any information through my account because of the OTP issue. I can not cancel or downgrade my membership before the end of the month either, for the same reason.
Now I see that Discovery has changed my income bracket to me apparently earning more than R15 000.00 a month without my knowledge and that this is the reason they want me to pay this exorbitant new amount! Please fix this. Whichever company you are using to do your "independent checks", who told you that I have R15000+ per month going into my account, is *****ulent.
I can send you bank statements proving what goes into my account, but what UIF certificate am I supposed to submit to prove that I am not employed, since I am not on UIF? I can not even submit any information through my account because of the OTP issue. I can not cancel or downgrade my membership before the end of the month either, for the same reason.
LJ
Lisa J's update30 Dec 2023, 14:36
Reviewer Update
I managed to guess the password I signed up with on the Discovery website years ago and was able to log in, but now I still can not correct anything on the site because the OTP to do so is going to a number that has been out of service for years.
Now I see that Discovery has changed my income bracket to me apparently earning more than R15 000.00 a month without my knowledge and that this is the reason they want me to pay this exorbitant new amount! Please fix this. Whichever company you are using to do your "independent checks", who told you that I have R15000+ per month going into my account, is *****ulent.
I can send you bank statements proving what goes into my account, but what UIF certificate am I supposed to submit to prove that I am not employed, since I am not on UIF? I can not even submit any information through my account because of the OTP issue. I can not cancel or downgrade my membership before the end of the month either, for the same reason.
Now I see that Discovery has changed my income bracket to me apparently earning more than R15 000.00 a month without my knowledge and that this is the reason they want me to pay this exorbitant new amount! Please fix this. Whichever company you are using to do your "independent checks", who told you that I have R15000+ per month going into my account, is *****ulent.
I can send you bank statements proving what goes into my account, but what UIF certificate am I supposed to submit to prove that I am not employed, since I am not on UIF? I can not even submit any information through my account because of the OTP issue. I can not cancel or downgrade my membership before the end of the month either, for the same reason.
LJ
Lisa J's updateReviewer Update
31 Dec 2023, 13:50Please provide proof of the R15 000.00+ per month income you say I make, on which you have based the exorbitant increase for 2024.
LJ
Lisa J's update31 Dec 2023, 13:50
Reviewer Update
Please provide proof of the R15 000.00+ per month income you say I make, on which you have based the exorbitant increase for 2024.
LJ
Lisa J's updateReviewer Update
31 Dec 2023, 14:10Discovery, I just tried to submit a complaint through your website. This is also not working. It keeps telling me "No captcha value to compare to" even though I am entering the correct captcha each time.
LJ
Lisa J's update31 Dec 2023, 14:10
Reviewer Update
Discovery, I just tried to submit a complaint through your website. This is also not working. It keeps telling me "No captcha value to compare to" even though I am entering the correct captcha each time.
LJ
Lisa J's updateReviewer Update
31 Dec 2023, 15:30According to my Discovery account, if I DOWNGRADE from KeyCare Plus to KeyCare Core, I will be paying R965 MORE than I am currently paying:
Current monthly contribution - Keycare Plus: R 1,489.00
New monthly contribution as of 2024-01-01 - Keycare Core: R 2,454.00
Since I am unable to downgrade my account at the correct amount before the end of the month from my side, and I am unable to submit income verification documentation through the site, and Discovery do not answer the phone, please take this as my request to downgrade my account at the correct amount (KeyCare Core amount for the lowest income category) from 1 Jan 2024.
Current monthly contribution - Keycare Plus: R 1,489.00
New monthly contribution as of 2024-01-01 - Keycare Core: R 2,454.00
Since I am unable to downgrade my account at the correct amount before the end of the month from my side, and I am unable to submit income verification documentation through the site, and Discovery do not answer the phone, please take this as my request to downgrade my account at the correct amount (KeyCare Core amount for the lowest income category) from 1 Jan 2024.
LJ
Lisa J's update31 Dec 2023, 15:30
Reviewer Update
According to my Discovery account, if I DOWNGRADE from KeyCare Plus to KeyCare Core, I will be paying R965 MORE than I am currently paying:
Current monthly contribution - Keycare Plus: R 1,489.00
New monthly contribution as of 2024-01-01 - Keycare Core: R 2,454.00
Since I am unable to downgrade my account at the correct amount before the end of the month from my side, and I am unable to submit income verification documentation through the site, and Discovery do not answer the phone, please take this as my request to downgrade my account at the correct amount (KeyCare Core amount for the lowest income category) from 1 Jan 2024.
Current monthly contribution - Keycare Plus: R 1,489.00
New monthly contribution as of 2024-01-01 - Keycare Core: R 2,454.00
Since I am unable to downgrade my account at the correct amount before the end of the month from my side, and I am unable to submit income verification documentation through the site, and Discovery do not answer the phone, please take this as my request to downgrade my account at the correct amount (KeyCare Core amount for the lowest income category) from 1 Jan 2024.
Discovery Health's replyOfficial
02 Jan 2024, 08:14Dear Lisa J
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's reply02 Jan 2024, 08:14
Official
Dear Lisa J
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's replyOfficial
04 Jan 2024, 21:26Dear Lisa J
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
Discovery Health's reply04 Jan 2024, 21:26
Official
Dear Lisa J
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
LJ
Lisa J's updateReviewer Update
05 Jan 2024, 07:07I received a call 2 days ago when my phone's battery was running low and it needed to be plugged in. The lady said she would phone me back 15 minutes later and no one phoned me at that time. I had a missed from the same number an hour and half later when I wasn't available to take calls.
Please call again.
I have not received a reply to my email from 6 days ago yet.
Please call again.
I have not received a reply to my email from 6 days ago yet.
LJ
Lisa J's update05 Jan 2024, 07:07
Reviewer Update
I received a call 2 days ago when my phone's battery was running low and it needed to be plugged in. The lady said she would phone me back 15 minutes later and no one phoned me at that time. I had a missed from the same number an hour and half later when I wasn't available to take calls.
Please call again.
I have not received a reply to my email from 6 days ago yet.
Please call again.
I have not received a reply to my email from 6 days ago yet.