Quick to take poor to pay

After years of minimal claims, the savings account is strong. Discovery then decides what to pay. Because a single blood test is a general exclusion for the scheme, they refuse to pay the pathologist for the test despite more than adequate funds. It costs now having to complete extra paperwork (every time this test needs to be done) to authorise a special payment while they are sitting on all my savings. The last attempt at claiming through this process just never went through on their side either and this was a large amount of money!