Quick to take my money but wont pay back my claims

I am disgusted with the service I have received from Discovery. My chronic illness benefit was approved last month to cover all my chronic medication. <br> <br> I have sent my claims in FIVE times for it each time to be rejected by being sent to the wrong department. <br> <br> I have spoken to numerous people in the call centre who promise 2 to 3 working days to process a claim, yet nothing ever gets done about it or it just gets rejected, they said they needed proof of payment which has been attached all 5 times yet the staff seem *********** to be able to look at the third page. <br> <br> I am serious doubting continuing with discovery as they are so fast to take my money yet its a constant battle to get my claims paid back to me. <br> <br> Why APPROVE chronic benefits if you have no intention of paying them back! <br> <br> I would greatly appreciate if something could be done about this as this has been going on for over a month!