Quick to take money, poor to supply service

According to our medical aid package we should be covered for Chronic Illness Benefit. I filled in a form and sent this to Discovery almost 2 months ago. It took them almost a 1.5 months to get back to me (after I requested whats happening with this) asking me what illness needs to be covered. Im sorry but then why the **** did you want a form filled in if I was asked this over email. I then rep**** saying I filled in the form and that they should please check it as its cover for my wife and I don't know what meds shes on. AGAIN i was asked via email what it was. I then requested that be called. Instead almost 2 months later I get 5 exact same emails saying it was declined. Almost like someone was trying to proof a point to me. Im pretty ****ing sure you guys don't know what needed to be covered, never looked at the form and never called me, instead simply declined it. Its is unacceptable to pay fortunes for medical aid and get this type of client service. Apart from the ****** poor service. I cannot put my health or my wife's health in the hands of *********** people. Then I would rather save the money I spend with you guys and when the day comes that we need help pay for it myself. At this stage it feels like we just paying for ****all.