wvdm
willie van de merwe

1 reviews | Active since Jun 2014

22 Jun 2017, 13:45

Quick to take money but not to give back

<p>So I changed my medical aid plan at the end of Jan 2017, was told that my abundant savings amount will be paid back to me after 4 months,</p> <p>so 4 months comes and goes (May 2017) at the end of the 4th month no money gets paid back.</p> <p> </p> <p>So i call them and they say no it gets paid during the middle of month 5. so on the 9th of June I call and I was told the money will be paid back in the next 3 working days, 3 working days pass and still noting I called again on the 19th of June but this time I was told the money has been set aside and will be paid in the next 2 days. yet again 2 days have passed and no money.</p> <p> </p> <p>I called again today and was told no the money was paid but it cameback unpaid to their account they will pay it again I should wait 3 days.</p> <p> </p> <p>by this trend I will life my life 3 days at a time and call them every 3 days.</p> <p> </p> <p>Thninkig next time not to change my plan but my whole medical aid provider.</p>

0
Replies (2)
Discovery Health
Discovery Health's reply22 Jun 2017, 14:50
Official

Dear Willy8810

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply26 Jun 2017, 15:00
Official

Dear Willy8810

Please check your email inbox for feedback.

Regards
Discovery Health Servicing Team