Quick to dismiss but lack efficiency

My services were terminated on 24 June 2020 as an employee. I requested my pension and provident fund be paid out asap to cover expenses until i find a new job in these trying times. My forms were sent to hr on 25 june 2020. I called up nmg employee benefits to check on the status and progression of my claim but they did not receive any forms from Discovery Health. When i asked hr again at Discovery who then checked with payroll they said they are still waiting for deductions to go off as my services are terminated effective 24 july 2020. Two weeks have passed and they have not even done their job correctly by processing my request and sending it to nmg for processing. The payroll department is really slow and lacking professionalism by not doing their job efficiently. Its one thing losing your job suddenly during this pandemic...its another thing when they dont do their job properly and cause delays for me as an unemployed person.