1 reviews | Active since Jan 2017

03 Jan 2017, 12:45

Quick to ask for Money, but does not reply to emails.

<p>I was a Discovery client, when I cancelled my Medical aid I was asked to pay an outstanding balance of R1400 odd rand, which I have done and sent the proof of payment through on the 18th of November 2016. 3 days ago I go look at my credit score and see I have a default on my name from Discovery. No one replies to my emails, I have phoned and after I explained what had happened, the lady either put the phone down in my ear or the phone disconnected, I'm tired of phoning, I'm tired of e-mailing, yet no one has phoned me back, nor have they tried to do so. I thought discovery was a reputalble company, but clearly I was wrong. A bunch of *********** people chasing money. Sort this out ASAP, I will post this on all social media.</p>

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Replies (2)
Discovery Health
Discovery Health's reply03 Jan 2017, 16:00
Official

Dear alta-de-klerk-prinsloo

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply05 Jan 2017, 14:02
Official

Dear alta-de-klerk-prinsloo

We have contacted you with a resolution to your issues.

Regards
Discovery Health Servicing Team