Query unresolved after a week due to more *********** staff.

It's been a week since I logged a complaint and my query has not been resolved. The staff are so *********** and do not read the complaint to understand the issue. If thy did it would enable them to resolve the issue. My 1st vaccination is not updated on the DOH website however a claim was sent to my medical aid provider. The staff cannot do their job correctly however are very quick to submit claims to get paid for incomplete service provided. I request that someone that is able to read and understand my query please take over and resolve this issue as soon as possible because I am running out of patience with Discovery and their *********** staff. I was being assisted by Andrew Vurden.