Query remains unresolved at Discovery - consultants never get back to me

I spoke to a consultant in Feb 2025 to confirm if Discovery would pay for a papsmear and mamogram (before i make my appt). The consultant confirmed that i can go ahead it would be paid from my screening benefit. I then went for a papsmear only to find out that Discovery didnot cover the costs. I called Discovery and spoke to a consultant who then said they would listen to the call made in Feb and get back to me (Ref ***). I never received a call back. Then I called back again and spoke to Zak Laher who said she is a manager and would handle the query. She called me back and said the call in Feb was listened to and the consultant did infact confirm that the papsmear and mammogram would be covered. She promised to call me back toconfirm next steps for reimbur*****t. I have still not heard back from her. I called last week and left a message for Zak to call back - still no call back. I cannot keep calling Discovery and speaking to a new consultant explaining the whole story again and no consultant gets back to me. Really disappointed with the service and will seriously be considering moving to Bonitas. My query remains unresolved.