Query/refund from ocotober 2015 still unresolved

I have been dealing with this issue since the beginning of October 2015. I have now spoken to 4 consultants including ; Ewan and Nwabise (whom tried to follow up but still there was no resolve), and Malibongwe . the last call was made on Thursday 4th February , where I was told that I would have a follow up by Monday morning. I'm still waiting. I cannot understand, how after getting hospital authorisation from the medical aid, there is an unpaid amount and no one can understand why. the doctor was not paid either and then Ewan realised that the wrong codes were submitted so after SIX weeks, this was rectified. it should have taken a week. now, I beg the question, ere the hospital codes rectified? would this not be the reason for the short payment. I have has many procedure and there has never been a need for paying over and above unless it was a pre specified co-payment or out of hospital meds. I need this resolved very urgently as we have been handed over and risk being listed. I'm angry and frustrated and most disappointed with Discovery !!!