Queries

I have no issues with Discovery and usually receive great service, but recently I have had four issues:

1. I tried using Dr. Connect to contact a specialist on my "care team" for online consultation. It does not work as my query was never answered.

2. I have endometriosis, but when trying to register for management of the condition on the app I was told it is "not for you".

3. My MSA ran out, thus tried to get a free GP consultation online. It does not work as I cannot find a GP on the app at all.

4. I then decided to contact my usual GP directly to ask if he can assist on the Day-to-Day extender benefit. He said no he can only assist those who are "chronic".

So my questions are, (a) how am I now supposed to make use of a service that does not work at all and (b) why are only "chronic" people allowed to make use of the Day-to-Day extender benefits?

Many thanks.