Quality of service has gone down the drain

Item: Discovery Health
Rating: 1
Author: Lelanie Roberts-Baxter

More than 3 years later and I am still waiting for the remaining 3 debit orders that was taken from my bank after I cancelled my Vitality policy!

Helpful (0)

Replies (5)

Discovery Health's replyOfficial

08 Feb 2022, 07:25

Dear Lelanie R

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards

Discovery Health Servicing Team

Discovery Health's reply08 Feb 2022, 07:25

Official

Dear Lelanie R

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards

Discovery Health Servicing Team

Discovery Health's replyOfficial

10 Feb 2022, 20:19

Dear Lelanie R
Please check your emails for final feedback from us.

Regards
Discovery Health Servicing Team

Discovery Health's reply10 Feb 2022, 20:19

Official

Dear Lelanie R
Please check your emails for final feedback from us.

Regards
Discovery Health Servicing Team

Lelanie Roberts-Baxter's updateReviewer Update

02 Mar 2022, 12:29

As expected NOTHING has been received from Discovery. I guess I will be taking this even further

Lelanie Roberts-Baxter's update02 Mar 2022, 12:29

Reviewer Update

As expected NOTHING has been received from Discovery. I guess I will be taking this even further

Lelanie Roberts-Baxter's updateReviewer Update

08 Mar 2022, 14:26

STILL NOT ABLE TO ADD 1+1?

Lelanie Roberts-Baxter's update08 Mar 2022, 14:26

Reviewer Update

STILL NOT ABLE TO ADD 1+1?

Lelanie Roberts-Baxter's updateReviewer Update

11 Mar 2022, 15:08

I HOPE THIS IS MY LAST EMAIL WITH THE PROOF TO DISCOVERY IN ORDER TO GET MY REFUNDS THAT YOU OWE TO ME. NOTE THAT CANCELLATION WAS IN JUNE 2019 AND YOU CONTINUED TO DEBIT MY BANK ACCOUNT UNTIL DECEMBER 2019. YOU HAVE REFUNDED ME FOR 2 UNAUTHORIZED DEBIT ORDERS AND YOU STILL OWE ME ANOTHER 3 UNAUTHORIZED DEBIT ORDERS

I EXPECT THIS PAID OUT TO ME BEFORE 15.03.2022. YOU HAVE HAD MORE THAN ENOUGH TIME TO CORRECT THIS AND YOU HAVE RECEIVED NUMEROUS COMPLAINTS FROM ME ABOUT THIS WHICH YOU CHOOSE TO IGNORE.

Lelanie Roberts-Baxter's update11 Mar 2022, 15:08

Reviewer Update

I EXPECT THIS PAID OUT TO ME BEFORE 15.03.2022. YOU HAVE HAD MORE THAN ENOUGH TIME TO CORRECT THIS AND YOU HAVE RECEIVED NUMEROUS COMPLAINTS FROM ME ABOUT THIS WHICH YOU CHOOSE TO IGNORE.