****py service by Discovery Health

Discovery Health’s atrocious service with a claim by a dentist I went to over a year ago.

I have been getting abused and threatened with blacklisting by a Dentist that is on Discovery Health’s network of medical professionals for a lousy R800.

In January last year (2022) myself and my 2 sons went for our routine teeth cleaning and screening at a Dentist in my area (Centurion/Rooihuiskraal) and this is the same Dentist we’ve always used for our bi-yearly screenings.

Discovery has failed to make payments to the Dentist for our teeth cleaning thereby leading the Dentist to handing me over for non-payment of my account, and Discovery has always covered this as I am on KeyCare Plus and this is the ONLY thing that I use my Medical Aid for with my kids as we’re not sickly and I’m paying well over R7000 every single month.

I have made numerous calls to Discovery about this and have had empty promises made to me ranging from being promised that I’d be copied on emails to be sent to the Dentist to being promised a callback but none of that has materialised

Discovery is now telling me about the third parties that they deal with that made the mistake but I’m in the meantime being notified that I have been handed over due to Discovery’s **** service.

I need my account settled by Discovery Health as this is a normal checkup that has no specialised tools or meds used.

It is also strange that Discovery decided to pay in full for my procedure being the main member but paid less than 50% for my 2 sons which are registered dependants on the Discovery’s database.

****piest service ever received and now I have to spend more money calling Discovery everyday to check on the progress of my query as they couldn’t be bothered to get back to me as their so-called important client.