Putting people with chronic conditions at risk

I joined Discovery a little over two years ago and I must say I am highly disappointed in their service. Now, during the Coronavirus pandemic, I have been even more shocked at their lack of empathy and action! When I found out we were going to be on lockdown, I wanted to get my chronic medication ahead of time as well as some extra so I wouldn't have to visit the pharmacy to protect myself (and others) through social distancing and isolation. However, Discovery wouldn't let me get an extra supply of my medication because of their existing policy (which I know about) and when I wanted to get my medication earlier than I was "supposed" to I had to pay almost R300 out of pocket. They wouldn't even put it through my savings account (savings that came from my money!!) I even contacted them on Twitter but they were of no help. Just canned responses and digging their heels in about their policy. They even told me to use MedXPress for delivery yet I have to get my original script from the pharmacy in order to even apply for it. Which means, once again, I have to go to the pharmacy when I shouldn't have to. Discovery has not been kind to their customers during this time and are putting people with chronic conditions, such as myself, at risk of exposure just because they want to profit. It's disgusting and I cannot wait until I can get rid of Discovery and go back to my previous medical aid because they actually cared about the well-being of their customers.