putrid services from DISCOVERY HEALTH

I am disgusted by the incompetence of of DISCOVERY HEALTH and the misuse of information given to me as a client who is trying to recover from a stressful and painful ordeal. I am a new member on DISCOVERY HEALTH medical aid and am aware of all benefits on my chosen medical scheme. After my GP has tried time and time again to activate a benefit with Discovery health they constantly found no success. We have called over 15 times to discovery and even tried contacting them via the app but no agent from numerous departments were able to assist. The agents sound like they lack knowledge and we're unable to answer questions asked or advice needed or conclude with the given issue. If I had known paying such highly premiums per month but In return get such pathetic, stressful and *********** service i would have never chosen this medical aid. I advise anyone reading this review to not go forward with discovery health as it is a runa round to get any assistance especially when you as a client is stressed and recovering .