Put the disabled on the highest income bracket and don't reply

Membership number: ***

I've been a loyal discovery health member for many years and have not had to verify my income. This year I get a vague notification that I will receive further notification to verify my income. In November, I receive a notification with a link to verify my income online. Which I did. I am then asked to submit further documentation, which I did. However, I have still not received a response.

I am a mentally disabled person and these things are done on my behalf. I earn a state grant and use the discovery medical aid for my treatments.

I can relapse if I don't not receive my medication and then I will need to go to hospital to stabilise. Discovery has put me on the highest income bracket for KeyCare plus. Why does it default to the highest income? I can't afford the membership contribution of R 3 354 and come 1st January 2024, the debit order will bounce and my discovery membership will be suspended.

However, please note I've made every effort to verify my income and following the internal escalation processes. However, I have still yet to receive a reply.

I am looking for help and just hope whomever from Discovery reads this can help me.