JT
Jade T

1 reviews | Active since Sept 2019

18 Sept 2019, 10:38

Provider Registration pathetically slow - Costing Dr.s their hard earned money

I have been struggling for over 7 months with a Dr. Inc.'s registration as a provider with Discovery Health Provider group. This being one case used as a current example but have been struggling similarly with other provider registrations for the over a year and a half, due to documents being lost and Discovery not honoring the Provider's wishes even though every aspect of the POPI act has also been followed.

Discovery Health Provider Registrations is letting down Discovery group. Considering one is as strong as your weakest link Discovery is not doing well on their Provider relations.

The result of Discovery Health Provider Registrations being administratively very poor is that the Dr.'s are having to recoup claims paid to patients from the patients who do not always pay and it costs further money to recoup these monies due.

In this particular case please review all notes, etc reference numbers *** and ***.

Please note that there are 4 more Dr.s I have sent to providers group for registration in August and September I will again be making a public complaint should I face the same struggles with them as I have with this particular case and previous cases.

0
Replies (4)
Discovery Health
Discovery Health's reply18 Sept 2019, 11:19
Official
Dear Jade

Your concerns are important to us. We will contact you soon to answer your comments.

Kind regards
Discovery Health Servicing Team 



JT
Jade T's update23 Sept 2019, 13:21
Reviewer Update
Good day

Please note that I still have not received any call or email from Discovery Provider division. Please could you provide a clearer turnaround time as clearly my soon is not their soon.
JT
Jade T's update26 Sept 2019, 11:47
Reviewer Update
Good day

Please note another reference number in relation to this case which is STILL for 7 months now not been resolved!!!!!!!!! ***.
JT
Jade T's update26 Sept 2019, 11:49
Reviewer Update
oh and the new reference number is because I phoned in yet again and no one from Discovery Provider Help Desk has come back to me. 66-72-77-58-90