PROPER AND DECENT CUSTOMER CARE IS A MYTH IF YOU CHOOSE TO BE A DISCOVERY HEALTH CLIENT

I agree with the masses who have been reporting non-existent and improper customer care received from Discovery Health.

The Commissions Department fails to execute its mandate or to follow the return days it states in its automated responses to requests (at least that was more than the silence that followed). But behold the client (soon to be ex-client) who dares to follow-up after expiry of the turnaround days, you will be met with an unmatched level of arrogance where they even point out the turnaround time to you (meaning you are not allowed to follow-up and disturb their silence), not bothering to count that the days they so brazenly point out to you, expired 2 working days ago already.

But, silver lining - At least the senior commissions agent, Suren Pillay, had time to also add yellow highlighter when she pointed out the turnaround time, since she seemed to not have as much time to actually count before she decided to send a sarcast response,, which would have perhaps been an indication of her error in judgment, prior to aggrieving an already frustrated “client” more and perhaps, just perhaps, actually just doing the job you are appointed to do within the timeframe your department undertakes to do it in and refraining from sending “FYIs” to clients that only highlights (pun intended) your own department’s failure even more.