1 reviews | Active since Sept 2010

22 Jun 2021, 19:49

Promises and lies

Item: Discovery Health
Rating: 1
Author: Jay V

I sent you a chronic medication request on the 28th May. To date you are still sending me from pillar to post and one department to the next and have done nothing except say we will respond in 2 to 3 days. I am sick and tired of hearing that phrase. Please come up with a more original excuse. It is now the 22 June, and you send me the same ******* again..

Dear Mr.......

Thank you for contacting us.

Query referred

I am sorry it has taken longer than you expected for us to resolve your query.

We have reviewed your request from the Oncology Programme and it has been submitted for review under Prescribed Minimum Benefit (PMB) on reference number ***.

Please allow 2 to 3 working days for a response.

If you have any more questions, please visit www.discovery.co.za to Get Help or download the Discovery app to view your benefits and manage your health plan.

We will add all your recent interactions to your interaction timeline within 24 hours. You can track and update your queries there.

Regards

Nqobile Mbandlwa Discovery Health (Pty) Ltd On behalf of Discovery Health Medical Scheme

Helpful (0)

Replies (6)

Discovery Health's replyOfficial

23 Jun 2021, 07:37

Dear Jay V

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health's reply23 Jun 2021, 07:37

Official

Dear Jay V

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Jay V's updateReviewer Update

26 Jun 2021, 09:21

your soon is pathetic,more than a month later and you have yet to resolve the issue. Awaiting your next excuse of the day, please enlighten me with more lies and promises

Jay V's update26 Jun 2021, 09:21

Reviewer Update

your soon is pathetic,more than a month later and you have yet to resolve the issue. Awaiting your next excuse of the day, please enlighten me with more lies and promises

Discovery Health's replyOfficial

28 Jun 2021, 07:46

Dear Jay V

We can confirm that we have sent you final feedback by email.

Regards
Discovery Health Servicing Team

Discovery Health's reply28 Jun 2021, 07:46

Official

Dear Jay V

We can confirm that we have sent you final feedback by email.

Regards
Discovery Health Servicing Team

Jay V's updateReviewer Update

28 Jun 2021, 08:29

where did you send it,the only feedback you sent me was a brochure on the 28th June at 07:29.

Jay V's update28 Jun 2021, 08:29

Reviewer Update

where did you send it,the only feedback you sent me was a brochure on the 28th June at 07:29.

Jay V's updateReviewer Update

05 Jul 2021, 09:01

It was agreed with your consultant over the phone last week that since you have waisted more than enough of my time already, you would no longer request any further information from my doctor.Now you're moving the goal posts again as usual and asking the doctor for more information which you said you would not...Listen to your recordings.

Jay V's update05 Jul 2021, 09:01

Reviewer Update

Discovery Health's replyOfficial

09 Jul 2021, 15:40

Dear Jay V

We can confirm that we have sent you final feedback by email.

Regards
Discovery Health Servicing Team

Discovery Health's reply09 Jul 2021, 15:40

Official

Dear Jay V

We can confirm that we have sent you final feedback by email.

Regards
Discovery Health Servicing Team